Help centre

Frequently Asked Questions

Everything you need to know about personalised storytelling, reading development, bilingual learning, neurodivergent learners, family storytelling, subscriptions, privacy and safety.

StoryStar is a personalised storytelling platform that helps children engage with reading, language, creativity and learning by making them the hero of their own stories. It is not a therapy platform, medical service or formal educational intervention.

79 answers

Getting Started

What StoryStar is, who it is for and how the first story works.

Story Creation

Personalisation, characters, story worlds, lengths and illustrations.

Reading & Learning

Reading engagement, vocabulary, comprehension and reading confidence.

Neurodivergent Learners

How families of neurodivergent children use personalised stories.

Autism & Different Communication Styles

Predictable structure, familiar routines and interest-led stories.

Dyslexia & Reading Confidence

Reducing pressure, using narration and building positive reading habits.

Bilingual Families

Two-language stories, heritage languages and pronunciation support.

Family Storytelling

Family members, memory stories and keepsakes.

Narration & Audio

Listening, family voice recordings and audio quality.

Grandparents & Gifts

Grandparents as co-creators, narrators and gift givers.

Privacy & Safety

Child data, photo consent, content moderation and sharing controls.

Subscription & Billing

Club membership plans, credits, gifts, changes and cancellation.

Still deciding?

Start your child's story

Create a personalised story where your child is the hero, matched to their age, reading stage, language and favourite things.